Shipping

IMPORTANT INFORMATION

Estimated delivery times are stated on individual commerce pages and are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes for international orders.

WHEN DO WE DELIVER

Each individual product has a different delivery date for which you should check the product page. All domestic orders will take about 3-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch.

FREE SHIPPING

Free Shipping in India: We offer free shipping to 4300 pin codes across India. Thus there is a very small chance your area may not be serviceable by us. We will use another method to ship your product and thus a charge of Rs 100 will be levied at the time of final review of your basket.
For customers outside India, the charge will be $28 for orders under $250. All customs clearance in the home country will be the responsiblity of the customer.
For orders under Rs 1000, you will need to pay a convenience fee of Rs 100 to cover the shipping cost. All orders above Rs 1000, have free shipping.

Cash on Delivery (COD)

We offer COD to 4300 pin codes across India. In case your area is not serviceable, we will have to request you to pay via our payment gateway.

INSURANCE

We insure each purchase during the time it is in transit until it is delivered to you. After the goods are accepted on the end of the customer the responsibility for your purchased goods passes to you.

TAXES & DUTIES

For Indian Customers, all products will be delivered to your doorstep. Product Prices displayed are inclusive of all taxes and duties. For International Customers, most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from our respective partner.

Returns and Exchanges

RETURNS AND EXCHANGE

We may accept returns for non-customized orders; the details of which can be found on individual product pages. For this purpose we must receive the merchandise within 7 days from the date it was shipped to you. Our terms and conditions pertaining to returns and exchange is as follows:- If you wish to exchange your item for an alternative product, we suggest that you return it and purchase the new item separately. Our return and exchange policy is however subject to the following: (a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event any Goods/Products are delivered without tags. (b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. (c)Unidentified returns may be returned to the sender. (d) All shoes should be tried on a carpeted surface before wear. (f) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. (g) All custom made orders are non-returnable. To return an item, the customer must write to us at hello@jivanna.com. Alternatively, the customer may even call at our customer care number +91-8197040506 which remains open 10am-6pm IST on 5 DAYS (Monday to Friday). If you are not satisfied with the product received by you for any reason you may have the option to exchange or return the product.While exchange the customer has to pay INR 200 for the shipping costs.