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Terms and Conditions

Please review the terms described herein carefully. Your use of Jivaana is contingent on your acceptance of these terms and all the terms and policies incorporated herein. You must agree to these terms to use Jivaana, and your use and participation means you agree and accept these terms and conditions.

These terms of use apply solely to your access to, and use of, Facebook application Jivaana, Jivaana mobile and internet services, applications for mobile, internet and social platforms and other features, applications or services offered by Jivaana. You should periodically review these Terms and all applicable policies as any changes or modifications will be effective immediately once they have been posted online. Your continued use of the services following the posting of changes or modifications will confirm your acceptance of those changes or modifications.

If you do not agree to be bound by these terms and conditions, please do not use or register with Jivaana services.

Eligibility to Use the Services

You must be 18 years or older to access or make use of the Services. To play the Services you must comply with these Terms, have a valid Facebook account, and sign up using the Facebook platform. You are responsible for maintaining the security of your account and ensuring that no unauthorized person has access to your account. In the event an unauthorized person gains access to your account, you must notify Jivaana immediately at hello@jivaana.com.


Your privacy is important to us. We collect a series of information according to the terms of this Privacy Policy. We do not rent, sell, exchange, transfer, or release your personal information to third parties and persons.Jivaana may use the User email address to send messages notifying of important changes/ updates to the Services or special offers.

We will not use your name, photograph, or any other personally identifiable information for its marketing material without your consent.

Account Ownership

Jivaana owns your account and content generated by you. You agree that you do not own the account created for your use in the Services, nor do you own any data of Jivaana.

User Content

Jivaana does not guarantee or certify the accuracy or completeness of users' profile. Each user is responsible for any content or information they post or transmit in the Services and Jivaana assumes no responsibility for the conduct of any user submitting any content or for the information transmitted by any user. You are solely responsible for your interactions in the Services with other players and any other parties with whom you interact through the Services and/or Jivaana services.

Use of the Services

The user shall not:

  • Attempt to use the Services to stalk, harass, abuse, or harm, or advocate or incite stalking, harassment, abuse or harm of another person or group.
  • Post any abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive content or information or any content or information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content.
  • Inappropriately solicit or attempt to solicit personal information from other users of the Services, nor shall you harvest or post anyones private information, including personally identifiable or financial information in or through the use of the Services.
  • Advertise, spam or distribute any malware, spyware or other malicious content in or through the Services.
  • Engage in any illegal conduct or intentionally or unintentionally violate, or promote the violation of, any applicable laws or regulations.
  • Disrupt, overburden, of any computer or server used by or in the Services or become involved in any type of attack (including but not limited to distribution of a virus, denial of service attacks) or in any other way attempt to disrupt the Services or any other player's use or enjoyment of the Services.
  • Cheat or disrupt the Services in any manner (including but not limited to using cheats, exploits, automation software, bots, hacks, mods or any software designed to modify or interfere with the Services or overall experience). Cheating includes, without limitation, any automated use of the Services or circumventing or modifying any security, technology or device that is part of the Services.
  • Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used in the Services.
  • Attempt to gain unauthorized access to the Services, player accounts registered to others or to the computers, servers, or networks connected to the Services by any means other than the Services' user interface.

Failure to accept these terms may result in the termination of your account.

Additionally, Jivaana holds no responsibility for the results of these interactions.


Jivaana reserves the right, without notice and in its sole discretion, to terminate your license to use the Services and block or prevent your future access to, and use of, the Services. You may terminate your license to the Services by sending notice to Jivaana at hello@jivaana.com.

Copyright and Limited License

Unless otherwise indicated, the Services and all content and other materials in the Services, and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and are the proprietary property of Jivaana.

Equitable Relief

Jivaana holds no responsibility for the results of the interactions amongst members.Jivaana reserves the right, but has no obligation, to become involved in any way with these disputes. As a condition of using the Services, you release Jivaana from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any dispute you have or claim to have with one or more player of the Services.

Any dispute or claim relating to it, its enforceability or its termination under these Terms and Conditions shall be governed by the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by Jivaana. The arbitration proceedings shall be held in English language at New Delhi. The courts at Delhi shall have exclusive jurisdiction over any disputes relating to the subject matter herein. Furthermore, you hereby irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Services, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Services and agree to limit your claims to claims for monetary damages.


You agree to defend, indemnify and hold harmless Jivaana, its subsidiaries, affiliates, independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related

  • your use of the Services,
  • any player content or submission you post, store or otherwise transmit on or through the Services,
  • your violation of these Terms and/or any other Jivaana terms, policies, or agreements,
  • your violation of any other persons rights, or (e) your conduct in connection with the Services.

Jivaana Return, Exchange & Cancellation Policies

We understand that you might want to return or exchange something you ordered. We are happy to accommodate such requests most of the time. Any return or exchange request must be raised within 7 days of delivery of the product. Before purchasing, please check the “Returns” details on the product page. For products which are eligible for return & exchange, we offer first time free exchange and shipping. For a second exchange or a return pickup, we charge a nominal Rs 250 to compensate the courier charges.

In case the ordered items are not eligible for a return or an exchange, the same would be communicated by us on the product or sale page. In certain cases, we allow the option for exchange for an additional shipping cost of Rs. 250 which would also be mentioned in the return policy on the product page.

In the case of a return and subsequent refund, your money would be refunded to your primary method of payment, 72 hours after the goods are picked up by our courier partner. Based on your banking partner and method of payment, it may take an additional 7-10 days to reflect on your statements.

In the case of a cancellation and subsequent refund, your money would be returned to your primary method of payment within 72 hours. Based on your banking partner and method of payment, it may take an additional 7-10 days to reflect on your statement.

Email Preferences

Jivaana.com provides a daily newsletter service on special offers, new and upcoming designers, best sellers and much more! You are free to unsubscribe anytime from our newsletter service by choosing “Unsubscribe” link at the bottom of all our email newsletters


If you have any questions about these Terms and how they relate to the Services please email us at hello@jivaana.com